Policies

Terms and Conditions

To ensure every guest enjoys a safe, peaceful, and hassle-free experience at Ratnavihar Residency, we have a few simple policies in place. Please take a moment to review them for a smooth and enjoyable stay.

Homestay terms and conditions generally cover areas like payments, guest responsibilities, property usage, and cancellation policies. These terms are in place to ensure a smooth and respectful experience for both guests and hosts. Key areas include advance payments, responsibilities for property damage, rules about guests’ personal belongings, and guidelines for using the homestay facilities. [1, 2, 3, 4]
Here’s a more detailed breakdown of common homestay terms and conditions:
1. Payments and Booking:

* Advance Payment: Homestays often require an advance payment, sometimes 50% or more, to confirm the booking. [1, 1, 5, 5]
* Security Deposit: A refundable security deposit may be required to cover potential damages. [5, 5, 6]
* Payment Methods: Hosts may have specific payment methods they prefer, such as cash, bank transfer, or online platforms. [7, 7]
* GST and Fees: Be aware of any applicable taxes (like GST) or service fees. [5, 5]

2. Guest Responsibilities:

* Respectful Conduct: Guests are expected to treat the homestay and its furnishings with care and respect. [8, 8]
* Property Damage: Guests are responsible for any damage caused to the homestay during their stay. [1, 1, 8, 8]
* Personal Belongings: Homestays usually are not responsible for the loss or damage of guests’ personal belongings. [1, 1, 8, 8]
* House Rules: Guests should adhere to any specific house rules set by the host. [8, 8, 9]
* Cleanliness: Keeping the accommodation clean and tidy is often a requirement. [9, 9]

3. Usage of the Homestay:

* Kitchen Usage: If the kitchen is available, guests should clarify how it can be used, especially for light meals or cooking. [9, 9]
* Smoking and Pets: Smoking and pets may not be allowed unless explicitly agreed upon. [8, 8, 10]
* Visitors: Guests should inform the host about any visitors and follow any guidelines regarding their presence. [11, 11]
* Noise Levels: Guests should be mindful of noise levels, especially during certain hours. [12, 12, 13, 14]
* Use of Facilities: Guests should use the homestay’s facilities (like the phone, washing machine, etc.) responsibly and according to the host’s instructions. [12, 12]

4. Check-in and Check-out:

* Check-in Time: Guests should arrive within the agreed-upon check-in time.
* Check-out Time: Guests should check out by the designated time.
* Early/Late Check-in/Out: Early check-in or late check-out may be available subject to availability and potentially additional charges. [8, 15]

5. Cancellations and Amendments:

* Cancellation Policies: Cancellation policies will vary, but may involve charges for cancellations made close to the arrival date.
* No-shows: No-shows may result in full or partial charges. [15, 15, 16, 17]

6. Other Important Considerations:

* Insurance: Guests are strongly advised to have travel insurance to cover potential losses or damages. [12]
* Safety and Security: Guests are responsible for their own safety and security. [8]
* Emergencies: In case of medical emergencies, contacting the local emergency services or a doctor is recommended. [11]

7. Host’s Responsibilities:

* Clear Communication: Hosts should clearly communicate their terms and conditions to guests. [11]
* Safety and Security: Hosts should ensure the safety and security of their guests. [18]
* Responding to Issues: Hosts should be responsive to any issues or concerns raised by guests. [11]